Return Policy

At Neatshop.in, operated by Neatnode Innovations Private Limited, we strive to ensure customer satisfaction. If you are not fully satisfied with your purchase, you may request a return, refund, or exchange subject to the terms outlined below.

1️⃣ Eligibility for Returns

  • Returns are accepted within 10 days from the date of delivery.

  • Products must be returned in unused, unaltered condition, in their original packaging, along with all tags, accessories, and invoices.

  • Products that are used, altered, damaged due to customer handling, or missing original packaging may not be eligible for return, refund, or exchange.

2️⃣ Return Request & Approval Process

  • All return, refund, or exchange requests must be initiated by contacting our customer support through the details provided on the Platform.

  • Every request is subject to review and approval by Neatshop’s Customer Support / Operations Team.

  • Approval or rejection will be communicated to the customer after verification of the request and supporting details (if required).

  • Neatnode Innovations Private Limited reserves the final authority to approve or reject any return, refund, or exchange request in accordance with this Policy.

3️⃣ Return Shipping Responsibility

  • If the return is due to a damaged, defective, or incorrect product, return shipping will be arranged or borne by Neatshop.in.

  • If the return is due to customer preference or reasons not attributable to Neatshop.in, the customer will be responsible for safely packaging and shipping the product back to us.

  • Shipping charges, if applicable, are non-refundable, unless otherwise stated.

4️⃣ Refund & Exchange Process

Once the return request is approved:

  • Exchange: Replacement product will be dispatched within 5–7 business days, subject to availability.

  • Refund: The refund amount will be processed within 3–5 business days after successful receipt and inspection of the returned product.

  • Refunds will be credited only to the original payment method used at the time of purchase.

5️⃣ Damaged or Defective Products

  • If you receive a damaged or defective product, please notify us within 48 hours of delivery.

  • Supporting evidence such as photographs or videos may be required for verification.

  • Upon approval, a full refund or replacement will be provided at no additional cost.

6️⃣ Non-Returnable Items

  • Certain products may not be eligible for return due to hygiene, safety, or legal reasons, where applicable.

  • Items returned without original packaging, accessories, or in used condition may be rejected.

7️⃣ Contact for Returns

For return, refund, or exchange requests, please contact us using the details available on the Contact Us page of the Platform. Our support team will assist you in accordance with this Policy.