Privacy Policy

Introduction

This Privacy Policy describes how Neatnode Innovations Private Limited and its affiliates (collectively referred to as “Neatnode”, “we”, “our”, or “us”) collect, use, share, protect, and otherwise process your personal information through our website https://neatshop.in/ (hereinafter referred to as the “Platform”).

You may browse certain sections of the Platform without registering with us. We do not offer products or services outside India, and your personal data is primarily stored and processed within India.

By accessing or using the Platform, providing your information, or availing of any products or services, you agree to be bound by this Privacy Policy, our Terms and Conditions, and applicable Indian laws. If you do not agree, please do not access or use the Platform.

Collection of Information

We collect personal information when you use our Platform, create an account, place orders, or otherwise interact with us.

The information we may collect includes, but is not limited to:

  • Personal details such as name, address, date of birth (if provided), mobile number, email address

  • Account-related information such as login credentials

  • Order, transaction, and payment-related information

  • Communication details when you contact customer support

  • Technical information such as IP address, device type, browser information, and usage behavior

You may choose not to provide certain information by not using specific features of the Platform. Some services may not be available if required information is not provided.

We may also receive information from third-party partners involved in order fulfillment, logistics, or payment processing. Such data is governed by their respective privacy policies, and we recommend reviewing them carefully.

⚠️ Security Notice
Neatnode Innovations Private Limited will never ask for your passwords, OTPs, card PINs, or banking credentials. If you receive any such communication claiming to be from us, please report it immediately to appropriate authorities.

Usage of Information

We use your personal information for purposes including but not limited to:

  • Processing and fulfilling orders

  • Providing customer support

  • Improving platform functionality and user experience

  • Communicating order updates, service-related messages, and important notifications

  • Preventing fraud and ensuring platform security

  • Conducting internal analytics and research

  • Complying with legal and regulatory obligations

Marketing Communication & Opt-Out

We may send promotional messages or offers via email, SMS, or other communication channels only if permitted by law.
You may opt out at any time by:

  • Clicking the unsubscribe link in marketing emails

  • Replying “STOP” to promotional SMS (where applicable)

  • Writing to us at the contact details provided below

Opting out of marketing communication will not affect essential service-related messages.

Sharing of Information

We may share your personal information only when necessary, including with:

  • Sellers, logistics partners, and service providers involved in order fulfillment

  • Payment gateways and financial service providers for transaction processing

  • Government or legal authorities when required by law

  • Internal teams or affiliates for operational purposes

We do not sell your personal data to third parties.

Security Precautions

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. While we strive to protect your data, no online transmission is completely secure, and you acknowledge this risk.

You are responsible for maintaining the confidentiality of your account credentials.

Data Retention & Deletion

We retain your personal data only for as long as necessary:

  • Active accounts: Data retained while the account is active

  • Inactive accounts: Data retained for up to 1 year from last activity

  • Legal & tax records: Retained as required under applicable laws

You may request account deletion through your profile settings or by contacting us. Deletion may be delayed if there are pending orders, disputes, or legal obligations. Once deleted, the account cannot be restored.

Your Rights

You may:

  • Access and update your personal information

  • Request correction of inaccurate data

  • Request deletion of your account (subject to legal requirements)

Consent

By using the Platform, you consent to the collection, use, and processing of your information as described in this Privacy Policy.

If you provide information about another person, you confirm that you have their consent to do so.

You may withdraw your consent by writing to the Grievance Officer with the subject line:
“Withdrawal of Consent for Processing Personal Data”
Please note that withdrawal is not retrospective and may impact service availability.

Changes to This Policy

We may update this Privacy Policy periodically. Any significant changes will be communicated as required by applicable law. Please review this page regularly.

Grievance Officer

Company Name: Neatnode Innovations Private Limited
Designation: MOHD JAHID (DIN)
Address: No. 8, 113, Park Street, Park Street, Kolkata, West Bengal – 700016
Phone: +91 8434976757
Email: neatnod453@gmail.com, mohd@neatshop.in
Working Hours: Monday to Friday (9:00 AM – 6:00 PM)