Refund & Cancellation Policy

This Refund and Cancellation Policy explains the terms under which you may cancel an order or request a refund for products or services purchased through https://neatshop.in/ (hereinafter referred to as the “Platform”). By placing an order on the Platform, you agree to this Policy.

1️⃣ Order Cancellation

  • Orders can be cancelled only before they are shipped.

  • Once the order has been shipped or is out for delivery, cancellation requests will not be accepted.

  • If the order has already been shipped, you may choose to reject the delivery, subject to applicable return conditions.

Cancellation requests must be raised through the contact details provided on the Platform.

2️⃣ Refunds

  • Refunds are applicable only for eligible cancellations, approved returns, or confirmed cases of damaged/defective products.

  • Once a refund is approved, the amount will be processed within 3–5 business days.

Mode of Refund

  • All refunds will be credited only to the original payment method used at the time of purchase (such as UPI, debit card, credit card, net banking, or wallet).

  • We do not offer cash refunds or refunds to alternate accounts.

3️⃣ Returns & Exchanges

  • Return or exchange requests must be raised within 10 days from the date of delivery, subject to product eligibility.

  • Returned products must be unused, unaltered, and in their original packaging with all tags intact.

Once approved:

  • Exchange: Replacement product will be dispatched within 5–7 business days.

  • Refund: Processed as per the refund timeline mentioned above.

4️⃣ Damaged or Defective Products

  • If you receive a damaged or defective product, please notify us within 48 hours of delivery.

  • Proof of damage or defect (such as images or videos) may be required for verification.

  • Upon verification, a full refund or replacement will be provided, as applicable.

5️⃣ Non-Refundable Cases

  • Shipping or delivery charges, if applicable, are non-refundable.

  • Products that are used, damaged due to misuse, altered, or returned without original packaging may not be eligible for refund or exchange.

6️⃣ Contact for Refunds & Cancellations

For any queries related to cancellations, refunds, or returns, please contact us using the contact information provided on the Platform. Our support team will assist you in accordance with this Policy.